Frequently Asked Questions

General Questions
   How does this work? Where does this information come from?
   What is the purpose of a reverse phone search?
   Is anyone notified when I search for them?
   How do I get my own information deleted from these databases?
   How do I register to become a member?

Ordering Process Questions
   Are there recurring billing charges for membership, or is this a one-time fee?
   How do I know my purchase is secure?
   What happens if I don't find what I'm looking for?
   What is your return policy?
   What payment methods are accepted?
   Can I mail in my payment?
   How will the charge appear on my credit card statement?

Product-Related Questions
   What information is available in your databases?
   How many searches do I get to conduct?
   Do your databases cover international phone numbers?
   Do your databases cover cell phone numbers?
   What are the computer/browser requirements for accessing the members area?
   Can I access the members area from multiple computers?
   Can I print the search results?

General Questions

How does this work? Where does all this data come from?
RLookup.com is an advanced search gateway that allows you to access billions of public records and government documents. The data is collected and organized from hundreds of different sources.

(Note: RLookup.com does not engage in "pretexting" or any investigation methods of questionable legal nature. All records and information are derived from public record and other legal sources.)

What is the purpose of a reverse phone search?
There are many reasons why you might want to conduct a reverse phone search:

• Find out the source of a harassing ("prank") caller
• Investigate a "suspicious" number that you found on your boyfriend/girlfriend's phone
• Research a number that appeared on your phone bill
• Locate an old friend from high school or college
• Research "missed calls" on your caller ID that you don't recognize
• Lookup someone's exact address
• And more...

Is anyone notified when I search for them?
No, absolutely not. Your searches within our database will be held strictly confidential.

How do I get my own information deleted from these databases?
Although we don't directly manage the records within the databases, it is possible to get your privacy information removed from most sources by contacting the appropriate agencies. On the registration page, choose your membership plan and select the check box near the bottom that says "Yes, I want to make my data private."

You'll receive complete instructions for removing your personal information from these public databases.

Note: You are not REQUIRED to purchase our product or Online Privacy Protection package in order to "opt-out" of the databases we provide access to. This package simply offers helpful information and tips for protecting your privacy online, along with links to opt-out from brokers.

How do I register to become a member?
To register, simply choose your preferred payment option and then checkout using our secure order form. Search for a phone number to get started.
 

Ordering Process Questions:

Are there recurring billing charges for membership, or is this a one-time fee?
Your membership is a one-time fee only. RLookup.com does NOT charge recurring fees for any of its products.

How do I know my purchase is secure?
Clickbank sells our products-- they are a trusted online retailer specializing in digitally delivered products. Your information is protected by a 128-bit SSL connection-- the same security used by online banks and financial institutions.

What happens if I don't find what I'm looking for?
Your satisfaction is our #1 priority. If you don't find what you're looking for, our expert staff will be happy to assist you (at no extra charge) in order to locate the record in question.

What is your return policy?
If your search turns up no results-- and our professional staff is unable to help you locate the records-- you may contact our support department for a return request. If our staff finds the product was "defective" for your specific needs, a refund will be issued.

What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover, Eurocard, Bravo, Diners Club, Carte Blanche, and JCB. We also accept PayPal.

Can I mail in my payment?
We do not accept mail orders.

How will the charge appear on my credit card statement?
The charge on your credit card or bank statement will appear as "CLKBANK". (There will be no evidence that you purchased a reverse phone lookup or investigation-related product.)
 

Product-Related Questions:

What information is available in your databases?
Our database gateway gives you access to millions of public records, including resources for:

• Reverse phone number searches
• Reverse email and reverse address searches
• Background checks and background report resources
• People finder databases
• Criminal histories, court records, and legal files
• Bankruptcies and liens
• Birth, death, and adoption records
• Marriage and divorce filings
• Public news, media, blog, and social network search tools
• Registered sex offenders

How many searches do I get to conduct?
Membership at RLookup.com includes unlimited reverse phone lookups. Premium cell phone owner searches are limited to one per customer. Choose your preferred payment option after searching for a phone number.

Do your databases cover international phone numbers?
No. Our product is for U.S. customers and information only.

Do your databases cover cell phone numbers?
Yes. Information about a mobile number's issuing location, carrier, and other details is available for almost all U.S. numbers. The availability of ownership details depends on whether the phone carrier has shared this information with our data providers.

What are the computer/browser requirements for accessing the members area?
Our members area is compatible with all major browsers and computer types. An Internet connection is required to conduct searches. Pages load quickly, so even a dial-up (modem) connection is fine.

Can I access the members area from multiple computers?
Yes. You may sign into the members area from any computer with your username and password.

Can I print the search results?
Yes. You may copy, paste, and print whatever information you find in our databases.

Disclaimer: RLookup does NOT buy, sell, rent, or distribute phone records or call logs under any circumstances. By conducting a search, you agree to use our information only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations.